Reliable & Secure Cloud Solutions
For Efficient Quality & Compliance Management
Our cloud-based solution ensures your business delivers consistent and effective customer interactions while adhering to the highest standards of security and compliance. By leveraging our flexible platform, you can establish a compliant engagement environment without additional infrastructure. Automate a secure, agile, and reliable communication workflow with AINVOX.
How AINVOX Benefits Your Business in Security & Compliance
Robust Data Protection
Secure Databases: Our highly secured databases protect your data’s confidentiality, ensuring that sensitive information remains safe from breaches and unauthorized access.
Integrated Security Solutions
End-to-End Management: Enjoy a secure, cloud-based customer experience management system that delivers reliable and enhanced service without compromising on security.
24/7 Access
Flexible Connectivity: Connect your systems and staff from anywhere, anytime. Our solutions are designed to mitigate risks and offer customisable features to suit your business needs.
Effortless Cloud Operations
Cloud-Based Solutions: Avoid the complexities of hardware installation with our cloud solutions, allowing for a smooth and straightforward setup and operation.
Enhanced Agent Monitoring
Boost Productivity: Utilise data to monitor and boost agent performance, enabling remote work on a secure platform while scaling your operations smoothly.
Campaign Status Tracking
Detailed Tracking: Access and review the status of running, completed, and paused campaigns. Our platform allows you to filter and manage your database effectively.
Ongoing Feedback Collection
Continuous Improvement: Regularly gather and analyse feedback through automated surveys to drive ongoing enhancements and iterations in your services.
How AINVOX Impacts Security & Compliance For Your Business
Improving Security with Speech Analytics
Real-Time Transcription: Convert customer calls into text and gain insights from various languages to understand sentiments accurately.
Valuable Insights: Use the analysis to get a clear view of customer feedback and refine interactions.
Enhancing Contact Centre Operations
Monitor and Support: Track call activities in real-time and use features like call whispering and barging to assist agents.
Automated Responses: Implement Text-to-Speech and automated IVR responses to handle calls effectively.
Organised Lead Management
Centralised Records: Manage telecaller activities with detailed call records and insights.
CRM Integration: Connect with CRM systems and websites for better lead tracking.
Protecting Privacy with Call Masking
Maintain Confidentiality: Conceal agent and customer phone numbers to protect privacy during interactions.
Secure Communication: Use click-to-call features to ensure private conversations.
Secure Your Business Today!
Safeguard your business with our reliable security solutions to protect your data and maintain compliance. Reach out to us now to learn how!