Simplify Your Delivery Process
With Better Communication, Reliable Security, and Improved Service
AINVOX’s platform enables clear communication for delivery executives and timely updates for customers. With automated feedback, personalised calls, and surveys, it creates a consistent experience, helping your logistics service deliver higher performance and customer satisfaction.
How AINVOX Benefits Your Business in Logistics & Delivery
Improved Visibility
AINVOX provides real-time inventory updates through automated calls, keeping customers informed and ensuring communication is maintained throughout standard operational procedures.
Automatic Call Rescheduling
Delivery executives can reschedule missed calls in real-time, maintaining direct communication with customers and reducing delivery delays.
Consistent Customer Experience
The ‘Sticky Agent’ feature ensuress calls are routed to the same agent who previously interacted with the customer, providing a personalised and comfortable experience.
Sentiment Tracking
Keyword analysis identifies positive and negative customer sentiments, allowing businesses to address issues early and improve overall satisfaction.
Data Security and Reliability
AINVOX ensures the confidentiality of your sales and leads data with highly secure and protected databases, keeping sensitive information safe.
Seamless Integration
The platform integrates cloud-based customer experience management, delivering reliable and efficient service to enhance overall satisfaction.
How AINVOX Impacts Logistics & Delivery for Your Business
Real-Time Contact Centre Monitoring
Reduce Call Drops: Monitor delivery agents live to keep callers engaged.
Support Your Team: Use call whispering and barging to assist your team instantly.
Enhance Service: Adjust strategies based on real-time feedback for improved results.
Smart Virtual Numbers
Expand Reach: Utilise local and international numbers to manage various calls.
Seamless Integration: Connect with CRM systems for efficient call routing.
Gain Insights: Track call performance and obtain clear data on your delivery operations.
Efficient Lead Management
Manage Leads: Track telecaller activities and lead interactions with comprehensive records.
Analyse Results: Use reports to evaluate performance and return on investment (ROI).
CRM Connectivity: Integrate effortlessly with all CRM systems for smooth management.
Insightful Speech Analytics
Transcribe Conversations: Transcribe customer calls in multiple languages.
Understand Feedback: Analyse customer sentiments from different languages.
Refine Strategies: Use insights to enhance service and delivery processes.
Personalised Outbound Calls
Custom Greetings: Send tailored messages to engage customers more effectively.
Contact Efficiently: Reach multiple customers with messages addressing their needs.
Enhance Campaigns: Improve delivery service based on customer interactions.
Secure Call Number Masking
Protect Privacy: Hide numbers during calls to keep information confidential.
Ensure Safe Communication: Use secure click-to-call features for safe interactions.
Build Trust: Enhance security to maintain reliable and secure delivery tracking.
Improve Your Deliveries Today!
Improve your logistics with effective communication, secure interactions, and smooth delivery management. Reach Out Today!