Privacy Policy

Your privacy is important to us at Ainvox. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website , mobile application (“App”), services, and cloud telephony solutions (collectively, “Services”). By accessing or using our Services, you agree to the terms outlined in this policy. We process your personal data in accordance with the Information Technology Act, 2000 (India) and other applicable national and state laws.

    1. Information We Collect We collect various types of information to provide, enhance, and personalize our Services:

      • Personal Information: When you register, make a purchase, or contact us, we may collect your name, email address, phone number, company name, billing address, and payment details. 
      • Technical Information: We automatically collect data about your device and usage of our Services, including IP addresses, browser type, operating system, device identifiers, access times, and the website you visited before ours. 
      • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity, store preferences, and improve your experience. Cookies may persist after your session (long-term) or be deleted when you close your browser (session-based)
      • User-Generated Content: If you participate in forums, submit reviews, or provide feedback, we collect that content. Feedback may be used in our marketing materials with your consent.
      • Information from Other Sources: We may receive data from public databases, business interactions (e.g., with you or your employees), joint marketing partners, social media platforms, or carriers (e.g., updated delivery/address information).  
      • App-Specific Data:  
        • Call Log and Phone State Permissions: Our App requires access to your Call Log and Phone State to detect incoming calls from our server. If a call matches an entry in our database, we display a small overlay call card with the caller’s name and number. 
        • Usage Data: We collect data on how you interact with the App, including call-related activity, to improve functionality. 

    2. How We Collect Information :

      • Directly from You: Through account creation, purchases, or inquiries on our website or App.
      • Automatically: Via cookies, device data, and usage tracking when you interact with our Services. 
      • From Third Parties: Through business relationships, partners, or public sources to enhance our records or services. 

    3. How We Use Your Information We use the information we collect for the following purposes:

      • Provide, maintain, and deliver our Services, including cloud telephony solutions and caller identification via the App. 
      • Process transactions, manage accounts, and provide customer support. 
      • Personalize your experience and recommend products/services. 
      • Send confirmations, invoices, updates, security alerts, and promotional materials (you may opt out of marketing communications). 
      • Improve our Services by analyzing usage patterns and technical data.
      • Protect against fraud, enforce our Terms of Service, and ensure user safety. 
      • Comply with legal obligations, such as identity verification or responding to lawful requests.

    4. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

      • With Service Providers: Third parties assisting with payment processing, service delivery, marketing, or analytics, bound by confidentiality agreements. 
      • With Affiliates: Our subsidiaries or partners, under this policy’s standards. 
      • Business Transfers: In mergers, acquisitions, or asset sales, with notice and opt-out options if usage changes..
      • Legal Obligations:To comply with laws, protect our rights, or respond to authorities (e.g., for fraud prevention or national security).

    5. Cookies and Tracking :

      Cookies help us
      • Track your preferences and activity (e.g., items in your cart). 
      • Conduct analytics and improve site/App performance. 
      • Prevent fraud and enhance security. 
         Third parties (e.g., analytics providers, ad networks) may also set cookies when you use our Services. You can disable cookies in your browser or device settings, but this may limit functionality (e.g., inability to complete purchases). 

    6. Data Security 

      We protect your information with: 
      • Encryption : Industry standard SSL for transmitting sensitive data (e.g., payment details). 
      • Access Controls: Limited to authorized personnel with a legitimate need. 
      • Compliance: Adherence to the Payment Card Industry Data Security Standard (PCI DSS) for card data.
      • Safeguards: Physical, electronic, and procedural measures to prevent loss, misuse, or unauthorized access. 
         You’re responsible for securing your account credentials and signing out of shared devices. 

    7. Data Retention 

      We retain your information as long as necessary to provide Services, fulfill transactions, or comply with legal requirements. 

    8. International Data Transfers 

      If you use our Services from outside our server locations (e.g., India), your data may be transferred and processed in another country with different privacy laws. By using our Services, you consent to this transfer. 

    9. Third-Party Links 

      Our Services may link to third-party sites or apps with separate privacy policies. We’re not responsible for their practices—please review them when leaving our Services. 

    10. Children’s Privacy 

      Our Services are not intended for users under 18 (or the age of majority in your jurisdiction) without parental consent. We do not knowingly collect data from minors without such approval. 

    11. Your Rights and Choices 

      You have certain rights regarding the information we collect and how it is used:

      • Access and Update:Modify your information via account settings or contact us at hello@ainvox.com. 
      • Data Portability: Request your data in a machine-readable format, where applicable. 
      • Deletion: Request data deletion, though some data may be retained for legal/operational needs.
      • Opt Out: Unsubscribe from promotional emails via links in messages or by contacting us. Transactional emails may continue. 
      • App Permissions: Manage Call Log/Phone State permissions in your device settings (disabling may affect features like the call card). 
      • Cookies: Adjust browser/device settings to block or delete cookies. 

    12. Security of Your Information

      We take the security of your information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.

      • Encryption: We use industry-standard encryption technologies to protect your payment information and other sensitive data.
      • Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
      • Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
    13. Changes to This Privacy Policy We may update this policy periodically, revising the “Effective Date” above. Continued use of our Services after changes implies acceptance. Review it regularly for updates. 

    14. Newsletter 

      Subscribing to our newsletter allows us to use your email for marketing until you unsubscribe (via the email footer link). You may revoke consent anytime. 

    15. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: hello@ainvox.com +91 731 362 2000

    By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.