How to set up an IVR system
Transforming Customer Experience with AI-Driven IVR Flow Customization
One of the standout features of our IVR system is the AI-based IVR flow builder, which empowers you to create customized call flows tailored to your specific business needs. With this feature, you can easily design and manage your IVR through an intuitive interface that allows you to define various paths for your customers based on specific rules. This flexibility ensures that your IVR can adapt to different customer needs and business operations.The system also supports dynamic call routing, meaning you can schedule call paths according to your office hours, lunch breaks, holidays, or after-hours support. This ensures that callers receive appropriate assistance at all times, improving their overall experience.
In the Call Flow section, you can effortlessly design how incoming calls are handled by utilizing a drag-and-drop interface. Here, various icons represent different actions in the call process, such as Play, Menu, Dial, Timing, Switch, Voice, and Hangup. These icons allow you to fully customize the journey a call takes—from the initial greeting to call routing, menu options, and eventual termination. This level of customization enables you to create a seamless experience for your customers, ensuring they receive the information and support they need promptly and efficiently.By leveraging our AI-based IVR flow builder, you can transform your customer engagement strategy, making it more effective and aligned with your business goals.
Why Choose Ainvox?
Unifying Business Communication
AINVOX brings all your telephony needs into one powerful, scalable platform. Whether you require a straightforward phone system or advanced features like call masking and IVR, AINVOX simplifies communication, enabling seamless connection, collaboration, and growth.
CloudContact Center: AINVOX's cloud contact center is your hub for reliable support. Every call is managed seamlessly, ensuring a dependable experience for customers and team members alike.
Call Automation: Automate your customer interactions effortlessly. With Ainvox’s call automation, you can reach your audience efficiently, one automated call at a time, enhancing engagement and saving valuable time.
User-Friendly Interface: Setup is straightforward with AINVOX’s intuitive design. Anyone can navigate its features without needing extensive technical expertise, ensuring a smooth experience for every team member.
Reliable and Secure: Security is paramount. With secure MPLS-based calling and built-in data protection measures, AINVOX ensures each call remains private and safe.
Flexible & Scalable: Designed for businesses of any size, AINVOX adapts to changing needs—whether you're scaling up operations, increasing call volume, or adding new users.
Integration Ready: AINVOX integrates seamlessly with other business tools, enabling a unified communication strategy and better workflow management.
Advanced Features: Access a suite of powerful tools, including IVR, call tracking, and more, all designed to optimize communication and improve customer experience.
Boosts Productivity: Ainvox streamlines workflows by automating key tasks, making it easier to manage daily operations, enhance productivity, and focus on what matters.
Accessible Anywhere: No matter where your team is located, AINVOX ensures they can manage calls from any device, keeping everyone connected and operational on the go.
Create Clear & Organized Customer Interactions with Ease
AINVOX's IVR Flow Builder (Interactive Voice Response) is a comprehensive tool that empowers businesses to design automated voice menus, creating an efficient way for callers to navigate options like department selection and information access without needing human intervention. With its intuitive drag-and-drop interface, even non-technical users can seamlessly create, manage, and modify call flows tailored to unique business needs.
Why AINVOX IVR Flow Builder Stands Out
AINVOX’s platform is designed to make setting up interactive, customized call flows straightforward. Through a visual interface, users can manage every detail of the IVR process, from crafting specific caller menus to customizing audio messages in various Indian languages, ensuring inclusivity and accessibility. Its multilingual support, advanced routing, and call recording capabilities help businesses enhance the customer experience with ease.
Key functionalities include:
1. Visual Call Flow Design: Build, modify, and manage complex call flows visually, eliminating coding requirements.
2. Multilingual Support: Communicate with diverse customers by offering IVR menus in all Indian languages.
3. Dynamic Call Routing: Define routing based on office hours, holidays, and specific schedules to ensure calls are directed correctly.
4. Custom Audio Options: Upload audio files or use text-to-speech for greeting and menu prompts.
Key Features of AINVOX IVR Flow Builder:
Intuitive Visual Design: Easily construct and adapt complex call flows without coding. The visual interface empowers businesses to tailor every part of the call journey to specific needs.
Multilingual Support: Engage effectively with diverse audiences by providing IVR menus in all major Indian languages, ensuring clear communication with every caller.
Dynamic Call Routing: Customize routing based on office hours, holidays, or other schedules, ensuring that calls always reach the most relevant department.
Custom Audio Options: Upload personalized audio files or use text-to-speech in multiple languages to greet callers and guide them through options.
Explore Core Elements of the IVR Flow Builder
Play: Set customized audio such as greetings, hold music, or announcements to engage callers.
Menu: Create numbered options for easy navigation, like “Press 1 for Sales.”
Call Routing: Direct calls based on outcomes (e.g., completed or busy) to the right destination.
Timing: Set open and closed hours to manage calls during specific times.
Voice Message: Allow callers to leave messages for follow-up, with controls on recording length and action.
Call Recording: Record calls for quality assurance, compliance, or training.
Switch: Toggle between call paths based on conditions or URLs for flexible redirection.
Unique Benefits of AINVOX IVR Flow Builder
AINVOX further simplifies call management with advanced features:
Support for All Indian Languages: Provide a localized experience with language options suited to India’s diverse customer base.
Audio Upload & Text-to-Speech: Customize caller experiences with uploaded audio or text-to-speech messages in multiple languages.
Interval-Based Scheduling: Route calls according to specific schedules, including lunch breaks, holidays, and after-hours.
Advanced Call Tagging and Tracing: Track and analyze call data, offering insights into caller trends and customer service improvement.
A Range of Advanced Features
Ainvox’s feature suite is crafted to elevate business communication, offering tools that streamline workflows and enhance customer interactions. Key features include:
Virtual Phone Numbers: Establish a local presence in multiple regions with ease, allowing customers to reach you regardless of location.
Call Campaigns: Automate outbound calls to engage your audience consistently, perfect for marketing efforts and customer engagement initiatives.
Lead Management: Track, manage, and nurture leads from a single platform to ensure that no opportunities slip through the cracks.
Browser Calling with MPLS: Make secure, high-quality voice calls directly from your browser, providing the convenience of cloud communication without compromising on call quality.
Missed Call Tracking: Automatically track and follow up on missed calls, so you never lose a potential connection.
Click-to-Call: Enable seamless calling with a click-to-call feature that empowers customers to connect instantly from websites or emails, enhancing accessibility.
Call Automation: Streamline repetitive tasks with call automation, from reminders to customer outreach, improving efficiency and reducing manual workload.
The Benefits of Cloud-Based Flexibility
As a cloud-based tool, AINVOX IVR Flow Builder eliminates the need for hardware installations, offering cost-effectiveness and scalability. This flexibility allows access from any device, empowering teams to manage and update the IVR system on the go, optimizing customer service and reducing operational costs.
AINVOX IVR Flow Builder helps businesses enhance customer satisfaction by ensuring every call is well-organized, timely, and personalized.
Book a Demo with Our Solution Expert
Ready to transform your business communication? Book a demo with one of our Ainvox solution experts to experience how our advanced IVR system, AI-driven call flows, and comprehensive suite of communication tools can elevate your customer interactions and streamline your operations.