Build Your Own Phone System in 2 Minutes Ainvox Cloud Telephony

Is your business phone system working for you or against you?

In India, where small businesses, startups, and even large enterprises are booming like never before, one common struggle remains handling customer calls smoothly. Ever missed an important sales enquiry just because your line was busy? Or left a customer frustrated because their call went unanswered?

Luckily, Ainvox Call Flow Builder can help you fix that—without the need for technical skills or a big IT team. You can now Build Your Own Phone System in 2 Minutes using Ainvox Cloud Telephony.

Why It Matters to Indian Businesses

Whether you run a coaching centre in Kochi, a textile shop in Surat, or an IT startup in Bangalore, a reliable and smart phone system can make or break customer relationships. In India, where service matters more than ever, missing calls means missing business. And we all know how price-sensitive and service-driven Indian customers are.

That’s why an easy-to-use, customizable, and affordable solution like Ainvox Call Flow Builder makes so much sense. Let’s explore How to Build a Smarter Phone System for Your Business with Ainvox Call Flow Builder tailored exactly for your business needs.

Step-by-Step: Build Your Own Phone System in 2 Minutes

1. Grab Your Virtual Phone Number

Start by logging into your Ainvox Dashboard. Go to the Phone Numbers tab on the left sidebar. Here you can choose and grab a virtual number that suits your business location and preference.

Select your virtual phone number to start building your custom business call flow with Ainvox Cloud Telephony.

2. Customizable Call Flows

Navigate to the Call Flow section and click on Create New Flow. This is where the magic happens, you’ll now design how your calls are managed.

3. Dynamic Call Routing

First impressions matter.

Set a warm, clear greeting using the Play Applet. You can choose the language (Ainvox supports all Indian languages!) and voice.

Example: “Namaste, thank you for calling ABC Textiles. We offer the best in handloom sarees across Kerala.”

Play and preview this greeting until you’re satisfied.

4. Design an IVR Menu

Want to direct callers smoothly? Use the IVR Applet to set menu options.

For example:

Press 1 for Sales

Press 2 for Support

Press 3 for Product Information

This avoids confusion and routes customers instantly to the right department.

5. Set Up Dial Applets for Each Option

For Sales (Option 1), add a Dial Applet connecting your sales executives. Whoever is free first gets the call. Enable caller ID and call recording for quality checks.

If all agents are busy, connect a Voice Message Applet so customers can leave their message.

Do the same for Support (Option 2) and Information (Option 3). For Information, you can even play a recorded message describing your services.

6. Define Office Hours

For Sales (Option 1), add a Dial Applet connecting your sales executives. Whoever is free first gets the call. Enable caller ID and call recording for quality checks.

If all agents are busy, connect a Voice Message Applet so customers can leave their message.

Do the same for Support (Option 2) and Information (Option 3). For Information, you can even play a recorded message describing your services.

7. Apply and Connect the Call Flow

Once your flow is designed:

Go to Call Apps

Create a new Call App

Select the flow you made

Attach your virtual number to this Call App

Your phone system is now LIVE!

Test your Ainvox call flow by dialing your new virtual number powered by Ainvox Cloud Telephony.

Real Business Example: How a Kochi-based Coaching Centre Benefited

A popular coaching centre in Kochi was struggling to manage admission enquiries. With Ainvox Call Flow Builder, they:

Set up IVR options for Admissions, Fees, and Class Schedules.

Enabled voicemail during after-hours.

Recorded calls for quality training.

Result? 30% more lead conversions in just 3 months—and no missed calls.

Similarly, many clinics and hospitals across India are using Ainvox Call Flow Builder to streamline their appointment booking process and improve patient communication.

For example, a busy multi-speciality clinic in Chennai faced challenges handling patient appointment calls. With Ainvox Call Flow Builder, they:

Created IVR options for Appointment Booking, Doctor Availability, and Emergency Services.
Set up automatic call routing based on departments like General Medicine, Paediatrics, and Dental.
Enabled voicemail for patients to request call-backs during peak hours.

Result? 40% reduction in missed appointment calls and smoother booking management, leading to better patient satisfaction and higher clinic footfall.

Quick Tips to Maximize Ainvox Call Flow Builder

✅ Keep greetings short and clear.

✅ Record professional-quality IVR messages.

✅ Regularly check voicemail responses.

✅ Update office hours on holidays.

✅ Use call recordings to train staff.

What’s Next? Build Your Own Phone System in 2 Minutes

Sign up at Ainvox Dashboard
Get your virtual number
Open Call Flow Builder
Design your flow
Activate & Test!

FAQs

Can I set up an IVR in regional languages like Tamil or Hindi?

Answer : Yes! Ainvox supports all Indian languages.

Is Ainvox Call Flow Builder suitable for small businesses?

Answer : Absolutely. Many local shops and freelancers in India use it to handle customer calls better.

What happens when my office is closed?

Answer : Calls are automatically routed to voicemail or your chosen fallback option.

Can I change my call flow later?

Answer : Yes, you can edit and update your call flow anytime via the dashboard.

Is there support available for setup?

Answer : Yes. You can contact Ainvox support or message us on WhatsApp for assistance.

Book a Demo with Our Solution Expert

Build Your Own Phone System in 2 Minutes with Ainvox Cloud Telephony. Book a free demo with our solution expert today and discover how Ainvox can transform your business call management.

Seize the opportunity to enhance customer satisfaction, improve team productivity, and drive growth. Contact us now to schedule your free demo and take the first step towards smarter, more efficient call management!